David Cochran, James Duda Campinas, Carlos Lobo, Paulo Lima - In: International Journal of Business Performance Management 3 (2001) 2/3/4, pp. 154-166
This paper shows how the principles of axiomatic design can be used to develop a balanced scorecard. To develop a balanced scorecard, companies usually use cause-effect diagrams to link the strategic plan with the enterprise scorecard, and the performance of every worker to the enterprise's...