Chen, Shih-Chih; Chen, Huei-Huang - In: International Journal of Electronic Finance 3 (2009) 1, pp. 64-76
Self-Service Banking (SSB) is one instance of the Self-Service Technologies (SSTs) in e-banking. This study examines consumer satisfaction and the long-term usage intention of SSB. In the proposed model, four dimensions of Technology Readiness (TR) (including optimism, innovativeness, discomfort...