Serhan, Hiam; Kabèche, Doudja Saïdi - In: International Journal of Standardization Research (IJSR) 15 (2017) 2, pp. 37-56
This article analyses the ISO 9001 standard as a generic management tool grounded on three interdependent elements: an artefact of abstract requirements to implement (ostensive routines); a management philosophy that instruments its implementation; and a simplified vision of the organization's...