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~isPartOf:"International journal of business and systems research : IJBSR"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~type_genre:"Article in journal"
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Beziehungsmarketing
Electronic Banking
11
Electronic banking
11
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Consumer behaviour
5
Konsumentenverhalten
5
E-commerce
3
Electronic Commerce
3
Internet
2
Quality management
2
Qualitätsmanagement
2
Taiwan
2
customer loyalty
2
customer satisfaction
2
Bank
1
Bankgeschäft
1
Banking services
1
Beschwerdemanagement
1
Complaint management
1
Confidence
1
Customer service
1
Data security
1
Datensicherheit
1
Digitale Dienste
1
Electronic money
1
Elektronisches Geld
1
Ethiopia
1
Factor analysis
1
Faktorenanalyse
1
Ghana
1
Greece
1
Griechenland
1
ISO 9001
1
Impact assessment
1
Innovation adoption
1
Innovation diffusion
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English
6
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Casadesús, Martí
3
Marimon, Frederic
3
Petnji Yaya, Luc Honore
3
Gonçalves Filho, Cid
1
Liang, Chih-Chin
1
Mackin, Eric Ato
1
Monteiro, Plínio Rafael Reis
1
Narteh, Bedman
1
Simplício, Melissa Morais
1
Tolentino, Renata de Sousa da Silva
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Wu, Pei-Ching
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Yeboah-Asiamah, Eric
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International journal of business and systems research : IJBSR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The international journal of bank marketing : IJBM
11
International journal of bank marketing
8
Journal of financial services marketing : JFSM
8
International journal of electronic customer relationship management : IJECRM
5
Journal of retailing and consumer services
5
International journal of electronic finance : IJEF
4
Journal of digital banking
4
International journal of business and globalisation : IJBG
3
Journal for global business advancement : JGBA
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Economies : open access journal
2
Electronic markets : the international journal on networked business
2
Expert journal of marketing
2
Global journal of business management : GJBM
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economic perspectives : IJEP
2
International journal of economics and finance
2
International journal of economics and financial issues : IJEFI
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of financial research
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of central banking theory and practice
2
Journal of financial services marketing
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
Journal of internet commerce
2
Journal of promotion management : innovations in planning and applied research
2
The IUP journal of bank management : IJBM
2
The international journal of productivity and performance management
2
The journal of services marketing
2
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
2
AICEI proceedings
1
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Asia-Pacific journal of management research and innovation : APJMRI
1
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ECONIS (ZBW)
6
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1
Analysis of young banked and unbanked customers' usage, satisfaction, trust and loyalty for mobile money services in Ghana
Narteh, Bedman
;
Yeboah-Asiamah, Eric
;
Mackin, Eric Ato
- In:
International journal of business and systems research …
16
(
2022
)
1
,
pp. 40-64
Persistent link: https://www.econbiz.de/10012798198
Saved in:
2
The effect of the consumer's engagement in the process of adopting functional applications : the mobile banking case
Gonçalves Filho, Cid
;
Monteiro, Plínio Rafael Reis
; …
- In:
International journal of business and systems research …
15
(
2021
)
3
,
pp. 317-336
Persistent link: https://www.econbiz.de/10012513972
Saved in:
3
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
4
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
5
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
6
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
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