//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"Journal of consumer marketing"
~subject:"Service industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beschwerdemanagement"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service industry
Beschwerdemanagement
6
Beziehungsmarketing
6
Complaint management
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Customer service
3
Emotion
3
Kundenservice
3
Service failure
3
Service recovery
3
Dienstleistungssektor
2
Authenticity
1
Automotive industry
1
Avoidance
1
Brand
1
Brand management
1
Brand relationship
1
CSR
1
Complaint
1
Consumer brand relationship
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Cross-cultural
1
Customer rage emotions
1
Dark Triad
1
Dysfunctional customer behaviour
1
E-commerce
1
Electronic Commerce
1
Emerging economies
1
Ethiopia
1
Justice theory
1
Kfz-Industrie
1
Markenartikel
1
Markenführung
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Blandina, Alexander
1
Fetscherin, Marc
1
Gonçalves Filho, Cid
1
Kiefer, Kip
1
Magaña Carrillo, Irma
1
Monteiro, Plínio Rafael Reis
1
Otero-Neira, Carmen
1
Rocha, Marcelo Nacif
1
Svensson, Göran
1
more ...
less ...
Published in...
All
International journal of business excellence : IJBEX
Journal of consumer marketing
International journal of hospitality management
7
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
International journal of production economics
3
Journal of business research : JBR
3
Asia Pacific journal of marketing and logistics
2
Fokus Dienstleistungsmarketing
2
International journal of quality and service sciences
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Psychology & marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Enhancing knowledge development in marketing ; Vol. 21
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of international management : EJIM
1
European journal of marketing
1
Interaktionen im Dienstleistungsbereich
1
International journal of contemporary hospitality management
1
International journal of management practice : IJMP
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of air transport management
1
Journal of business & economics research
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of international marketing
1
Journal of service management
1
Journal of transnational management : the official journal of the International Management Development Association
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision
1
Managing service quality : MSQ ; an international journal
1
Paradigm : the journal of Institute of Management Technology
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of brand relationships on justice perceptions in service recovery
Gonçalves Filho, Cid
;
Kiefer, Kip
;
Fetscherin, Marc
; …
- In:
Journal of consumer marketing
40
(
2023
)
3
,
pp. 315-327
Persistent link: https://www.econbiz.de/10014275988
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->