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~isPartOf:"International journal of business information systems : IJBIS"
~subject:"Dienstleistungsqualität"
~subject:"Wettbewerb"
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Dienstleistungsqualität
Wettbewerb
Switching behaviour
3
Wechselverhalten
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Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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E-commerce
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Electronic Commerce
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customer loyalty
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Beschwerdemanagement
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E-SQ
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Einzelhandel
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Online-Handel
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e-commerce
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e-service quality
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e-tailing
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mediation and moderation e-satisfaction
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perceived switching costs
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retailing
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service failure severity
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service recovery
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switching costs
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Kamble, Aakash Ashok
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Rajak, Binod Kumar
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Singh, Shashank Vikram Pratap
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Sumanjeet Singh
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Walvekar, Shubhangi
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International journal of business information systems : IJBIS
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Telecommunications policy : the international journal of digital economy, data sciences and new media
4
Bank of Finland research discussion papers
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CESifo working papers
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Discussion paper / Centre for Economic Policy Research
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International journal of industrial organization
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Asia Pacific journal of marketing and logistics
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Auditing : a journal of practice & theory
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Diskussionsbeiträge / Wissenschaftliches Institut für Kommunikationsdienste
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International journal of bank marketing
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International journal of production research
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Joint discussion paper series in economics : publ. by the Universities of Aachen, Gießen, Göttingen, Kassel, Marburg, Siegen
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Journal of economics
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Journal of global marketing
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Journal of health economics
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Journal of international financial markets, institutions & money
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing
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Journal of service management
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Journal of service theory and practice : JSTP
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Management research review
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
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Paradigm : the journal of Institute of Management Technology
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Psychology & marketing
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The B.E. journal of economic analysis & policy
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The journal of applied business research
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American economic journal : a journal of the American Economic Association
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Applied economics discussion paper series
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Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
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