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~isPartOf:"International journal of business innovation and research"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"customer loyalty"
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Search: subject:"Customer relationship management"
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customer loyalty
Beziehungsmarketing
219
Relationship marketing
219
Consumer behaviour
110
Konsumentenverhalten
110
Customer satisfaction
95
Kundenzufriedenheit
95
Dienstleistungsqualität
75
Service quality
75
Hotel industry
40
Hotellerie
40
Brand management
24
Confidence
24
Markenführung
24
Vertrauen
24
Brand image
23
Markenimage
23
Gastronomie
22
Restaurant industry
22
Bank
21
Financial services
21
Finanzdienstleistung
21
Viral marketing
20
Virales Marketing
20
loyalty
19
Beschwerdemanagement
15
Complaint management
15
Social Web
15
Social web
15
Gastgewerbe
14
Hospitality industry
14
satisfaction
14
USA
13
United States
13
Emotion
12
Hospital
11
Krankenhaus
11
Kundenbindungsprogramm
11
Loyalty program
11
Personal banking
11
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17
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17
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17
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English
17
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Agbemabiese, George Cudjoe
1
Ali Eliwa, Rasha
1
Azad, Naser
1
Baker, Melissa A.
1
Braimah, Mahama
1
Cham Tat Huei
1
Cheng Boon Liat
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Cichy, Ronald F.
1
Gazzoli, Gabriel
1
Goh, Ben
1
Gupta, Ashish
1
Huang, Shuyue
1
Huffman, Lynn
1
Jin, Naehyun Paul
1
Jin, Naeyhun
1
Kim, Chloe Shinae
1
Kim, Kyungmin
1
Kim, Mi Ran
1
Kim, Peter Beomcheol
1
Kim, Youngsun Sean
1
Kodua, Prince
1
Lee, Chung Hun
1
Lee, Seonjeong
1
Line, Nathaniel D.
1
Lopes, Sergio Dominique
1
Ma, Emily
1
Mansori, Shaheen
1
Martínez García de Leaniz, Patricia
1
Mattila, Anna S.
1
Merkebu, Jerusalem
1
Morrison, Alastair M.
1
Murugan, Rajeswari
1
Narteh, Bedman
1
Ouyang, Zhe
1
Prentice, Catherine
1
Qu, Hailin
1
Qu, Halin
1
Rajendran, G.
1
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Published in...
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International journal of business innovation and research
Journal of financial services marketing : JFSM
Journal of hospitality marketing & management
The service industries journal
14
Cogent business & management
9
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of electronic customer relationship management : IJECRM
5
Journal of African business
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Journal of strategic marketing
5
Marketing i menedžment innovacij : m&mi
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Global business review
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
International journal of business information systems : IJBIS
4
Journal for global business advancement : JGBA
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
The international review of retail, distribution and consumer research
4
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Central European business review : CEBR
3
European research studies
3
International journal of business innovation and research : IJBIR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of entrepreneurship and small business : IJESB
3
International journal of services and operations management
3
International journal of services and operations management : IJSOM
3
International journal of services, economics and management
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Market : review for marketing theory and practice
3
Nepalese journal of finance : a publication of Uniglobe College
3
Pakistan journal of commerce and social sciences
3
Quality management journal : QMJ
3
Springer eBook Collection
3
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ECONIS (ZBW)
17
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1
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
2
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
3
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
4
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
5
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Saved in:
6
The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value : case study: Taban Airline, Mashhad, Iran
Azad, Naser
;
Sadeghifar, Mohammad
- In:
International journal of business innovation and research
20
(
2019
)
1
,
pp. 129-144
Persistent link: https://www.econbiz.de/10012144499
Saved in:
7
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
8
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
9
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
10
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
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