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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Madera, Juan M."
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Customer satisfaction
2
Dienstleistungsqualität
2
Emotion
2
Emotional labor
2
Kundenzufriedenheit
2
Service quality
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Leadership style
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Madera, Juan M.
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
6
Miao, Li
3
Huey Chern Boo
2
Kim, Heewon
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Kim, Hyunsu
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Kim, Jong-hyeong
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Kim, Kyungmin
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Lee, Gyehee
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Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
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Magnini, Vincent P.
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Meng, Fang
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Ro, Heejung
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Sparks, Beverley
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Sreejesh, S.
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Taheri, Babak
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Wang, Xingyu
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Bradley, Graham L.
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International journal of contemporary hospitality management
International journal of hospitality management
The Cornell hospitality quarterly
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Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
2
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
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