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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Magnini, Vincent P."
~person:"Ro, Heejung"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
4
USA
3
United States
3
Gastgewerbe
2
Hospitality industry
2
Hotel industry
2
Hotellerie
2
Opportunism
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Opportunismus
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Beziehungsmarketing
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Consumer behaviour
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Customer service
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Dienstleistungsmanagement
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Dienstleistungsqualität
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Experiment
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Homosexuality
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Konsumentenverhalten
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Magnini, Vincent P.
Ro, Heejung
Jang, Soocheong
8
Guchait, Priyanko
7
Mattila, Anna S.
6
Miao, Li
3
Sparks, Beverley
3
Huey Chern Boo
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Kim, Heewon
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Kim, Hyunsu
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Kim, Jong-hyeong
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Lee, Gyehee
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Meng, Fang
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Taheri, Babak
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Wang, Xingyu
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Weber, Karin
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Wei, Wei
2
Abu Farha, Allam K.
1
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1
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Business horizons
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Service business
1
Services marketing quarterly
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ECONIS (ZBW)
4
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1
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
2
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
Saved in:
3
Opportunistic customer complaining : causes, consequences, and managerial alternatives
Baker, Melissa A.
;
Magnini, Vincent P.
;
Perdue, Richard R.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 295-303
Persistent link: https://www.econbiz.de/10009406128
Saved in:
4
The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.
;
Karande, Kiran
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
Saved in:
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