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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Magnini, Vincent P."
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
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Complaint management
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Magnini, Vincent P.
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International journal of contemporary hospitality management
International journal of hospitality management
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Opportunistic customer complaining : causes, consequences, and managerial alternatives
Baker, Melissa A.
;
Magnini, Vincent P.
;
Perdue, Richard R.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 295-303
Persistent link: https://www.econbiz.de/10009406128
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The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.
;
Karande, Kiran
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
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