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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
~person:"Wu, Luorong"
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Beziehungsmarketing
2
Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Konsumentenverhalten
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Wu, Luorong
Han, Heesup
6
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4
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4
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International journal of contemporary hospitality management
Journal of consumer behaviour : an international research review
International journal of hospitality management
4
Journal of service management
2
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
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Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
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