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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
~subject:"Tourismuswirtschaft"
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Search: subject:"Verbraucherzufriedenheit"
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Tourismuswirtschaft
Customer satisfaction
168
Kundenzufriedenheit
168
Dienstleistungsqualität
95
Service quality
95
Consumer behaviour
82
Konsumentenverhalten
82
Beziehungsmarketing
57
Relationship marketing
57
Hotel industry
48
Hotellerie
48
Gastronomie
24
Restaurant industry
24
Beschwerdemanagement
19
Complaint management
19
Emotion
16
Viral marketing
15
Virales Marketing
15
Gastgewerbe
14
Holiday behaviour
14
Hospitality industry
14
Urlaubsverhalten
14
Arbeitszufriedenheit
13
Customer service
13
Job satisfaction
13
Kundenservice
13
Quality management
13
Qualitätsmanagement
13
Satisfaction
13
Tourism industry
12
USA
12
United States
12
China
11
Customer loyalty
11
Brand image
10
Markenimage
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Tourism
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Tourismus
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Akarsu, Tugra Nazlil
1
Baker, Melissa A.
1
Bonn, Mark Andrew
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chang, Feng-hsiang
1
Chang, Wen
1
Chen, Kaung-hwa
1
Dortyol, Ibrahim Taylan
1
Foroudi, Pantea
1
Gong, Jin-Hong
1
Guan, Xin-Hua
1
Huang, Zixuan
1
Hung, Kam
1
Kim, Hyojin
1
Kim, Song Ee
1
Kitapci, Olgun
1
Lam, Desmond
1
Lee, Woojin
1
Lehto, Xinran Y.
1
Marvi, Reza
1
Onder, Irem
1
Peng, Jia-Min
1
Pozo-Barajas, Rafael
1
Prentice, Catherine
1
Qi, Xiaoxiao
1
Shi, Da
1
Suh, Eunju
1
Sung, HeeKyung
1
Tang, Chaohua
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Varinli, Inci
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Wang, Sha
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Wei, Wenqi
1
Wong, IpKin Anthony
1
Wu, Chihkang
1
Xie, Li-Shan
1
Zhao, Jinlin
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International journal of contemporary hospitality management
Journal of consumer behaviour : an international research review
Journal of travel and tourism marketing
33
Tourism management : research, policies, practice
29
Tourism management perspectives : TMP
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
12
International journal of hospitality management
11
Journal of destination marketing & management
10
The service industries journal
8
Tourism review
8
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Tourism and hospitality research : THR
7
Journal of hospitality marketing & management
6
Journal of vacation marketing
6
Cogent business & management
5
Journal of hospitality and tourism insights
5
Journal of vacation marketing : an international journal
5
Administrative Sciences : open access journal
4
International journal of leisure and tourism marketing : IJLTM
4
International journal of productivity and quality management : IJPQM
4
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
4
Service business
4
Tourism and hospitality research : the surrey quarterly review
4
Tourism economics : the business and finance of tourism and recreation
4
Tourism planning & development
4
UTMS journal of economics / University of Tourism and Management : international, multidisciplinary journal for the area of south and southeastern Europe
4
Enlightening tourism : ET ; a pathmaking journal
3
EuroMed journal of business
3
European research on management and business economics
3
International journal of services and operations management : IJSOM
3
International journal of services technology and management
3
International journal of services, economics and management
3
Inventi impact: service sector
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Islamic marketing
3
Journal of retailing and consumer services
3
Quality management journal : QMJ
3
The Cornell hospitality quarterly
3
The TQM journal : the international review of organizational improvement
3
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ECONIS (ZBW)
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1
All without leaving home : building a conceptual model of virtual tourism experiences
Wei, Wenqi
;
Baker, Melissa A.
;
Onder, Irem
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1284-1303
Persistent link: https://www.econbiz.de/10014280780
Saved in:
2
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
3
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
4
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
5
Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
6
The effects of festival attendees’ experiential values and satisfaction on re-visit intention to the destination : the case of a food and wine festival
Lee, Woojin
;
Sung, HeeKyung
;
Suh, Eunju
;
Zhao, Jinlin
- In:
International journal of contemporary hospitality management
29
(
2017
)
3
,
pp. 1005-1027
Persistent link: https://www.econbiz.de/10011702115
Saved in:
7
Authenticity : do tourist perceptions of winery experiences affect behavioral intentions?
Kim, Hyojin
;
Bonn, Mark Andrew
- In:
International journal of contemporary hospitality management
28
(
2016
)
4
,
pp. 839-859
Persistent link: https://www.econbiz.de/10011585381
Saved in:
8
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
9
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
10
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan
;
Varinli, Inci
;
Kitapci, Olgun
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Saved in:
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