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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Cameroon"
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Cameroon
Beschwerdemanagement
40
Complaint management
40
Dienstleistungsqualität
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Customer satisfaction
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Kundenzufriedenheit
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Consumer behaviour
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service recovery
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Karatepe, Osman M.
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The effects of coworker and perceived organizational support on hotel employee outcomes : the moderating role of job embeddedness
Karatepe, Osman M.
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
4
,
pp. 495-516
Persistent link: https://www.econbiz.de/10009664101
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2
Perceived organizational support, career satisfaction, and performance outcomes : a study of hotel employees in Cameroon
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 735-752
Persistent link: https://www.econbiz.de/10009568731
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