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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
~subject:"Dienstleistung"
~subject:"Verkaufspersonal"
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Dienstleistung
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International journal of contemporary hospitality management
Schriftenreihe Schwerpunkt Marketing
The journal of services marketing
18
International journal of hospitality management
11
Journal of business research : JBR
9
Journal of service management
9
The service industries journal
9
Journal of retailing and consumer services
8
Journal of service research
8
Journal of service research : JSR
7
SpringerLink / Bücher
7
Gabler Edition Wissenschaft
4
Journal of retailing
4
Journal of service theory and practice
4
The journal of personal selling & sales management : JPSSM
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of marketing theory and practice
3
Journal of the Academy of Marketing Science
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
European journal of marketing
2
European journal of marketing : EJM
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
International journal of innovation management
2
International journal of services and operations management
2
International journal of services and standards
2
Journal of service theory and practice : JSTP
2
Psychology & marketing
2
Schriften zu Marketing und Management
2
Service business
2
Springer eBook Collection / Business and Economics
2
TCW
2
Tourism management : research, policies, practice
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Asian business & management
1
Australasian marketing journal
1
Berichte aus der Betriebswirtschaft
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1
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
3
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
4
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
5
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
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