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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Qualitätsmanagement"
~subject:"Äthiopien"
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Qualitätsmanagement
Äthiopien
Beziehungsmarketing
18
Relationship marketing
18
Customer loyalty
17
Consumer behaviour
15
Customer satisfaction
15
Konsumentenverhalten
15
Kundenzufriedenheit
15
Dienstleistungsqualität
6
Service quality
6
Customer retention
5
Kundenbindung
5
Hotel industry
4
Hotellerie
4
B-to-B-Marketing
3
Business-to-business marketing
3
Ethiopia
3
Lieferantenmanagement
3
Marketing management
3
Marketingmanagement
3
Supplier relationship management
3
Brand image
2
Brand management
2
Customer engagement
2
Gastgewerbe
2
Hospitality industry
2
Hotel management
2
Loyalty
2
Markenführung
2
Markenimage
2
Quality management
2
Share of wallet
2
Advertising
1
Advertising agencies
1
Advertising industry
1
Affective satisfaction
1
Attractions
1
Attractiveness of alternatives
1
Beschaffung
1
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English
5
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Alet Vilaginés, Josep
1
Bilgihan, Anil
1
Bowen, John T.
1
Chen McCain, Shiang-Lih
1
Diep Ngoc Su
1
Duy Quy Nguyen-Phuoc
1
Johnson, Lester W.
1
Kandampully, Jay
1
Leonard, Llewellyn
1
Luu Trong Tuan
1
My Than Tran Dinh
1
Nunkoo, Robin
1
Teeroovengadum, Viraiyan
1
Thomas, Peta
1
Tien Hanh Duong
1
Zhang, Tingting Christina
1
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Published in...
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International journal of contemporary hospitality management
The journal of business & industrial marketing
Journal of retailing and consumer services
3
International journal of quality & reliability management
2
Journal of hospitality marketing & management
2
Journal of open innovation : technology, market, and complexity
2
Nepalese journal of finance : a publication of Uniglobe College
2
Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
2
Serbian journal of management : an international journal for theory and practice of management science ; SJM
2
The service industries journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Asian journal of sustainability and social responsibility
1
Benchmarking : an international journal
1
Business analyst : a refereed journal of Shri Ram College of Commerce
1
Cogent business & management
1
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
1
European journal of industrial engineering : EJIE
1
European journal of marketing : EJM
1
Future Business Journal
1
Global business and finance review
1
HRM and marketing orientation in the new era
1
Health marketing quarterly
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of electronic customer relationship management : IJECRM
1
International journal of entrepreneurship and small business : IJESB
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of business economics and management
1
Journal of customer behaviour
1
Journal of electronic commerce in organizations : JECO
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of management information systems : JMIS
1
Journal of marketing
1
Journal of marketing channels : distribution systems, strategy, and management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Nomos eLibrary / Wirtschaft
1
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
1
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ECONIS (ZBW)
5
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5
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1
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
2
How does quality of mobile food delivery services influence
customer
loyalty
? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
3
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
4
Transitioning loyalty programs : a commentary on "the relationship between
customer
loyalty
and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
5
Customer
loyalty
: a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
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