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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~subject:"Retail trade"
~subject:"Service quality"
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Search: ("Crisis management" OR "EMU" OR "Industrial production" OR "Trade" OR "World economic order") AND NOT isPartOf:Intereconomics
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Retail trade
Service quality
Gastgewerbe
220
Hospitality industry
220
Tourism industry
94
Tourismuswirtschaft
94
Bibliometrics
61
Bibliometrie
61
Dienstleistungsqualität
60
Tourism
54
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
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Konsumentenverhalten
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Hotel industry
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Einzelhandel
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Kundenzufriedenheit
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Hospitality
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Arbeitszufriedenheit
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Job satisfaction
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Personalmanagement
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Tourism employees
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Tourismusberufe
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Coronavirus
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Sharma, Piyush
4
Chen, Ivy S. N.
2
Coughlan, Joseph
2
Dodds, Sarah
2
Foroudi, Pantea
2
Gilboa, Shaked
2
Luk, Sherriff T. K.
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Palakshappa, Nitha
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1
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International journal of contemporary hospitality management
The journal of services marketing
Journal of retailing and consumer services
673
Journal of retailing
256
International journal of retail & distribution management
226
The international review of retail, distribution and consumer research
215
Journal of business research : JBR
190
International journal of production economics
182
European journal of operational research : EJOR
175
International journal of retail and distribution management
99
Management science : journal of the Institute for Operations Research and the Management Sciences
94
NBER working paper series
77
Manufacturing & service operations management : M & SOM
75
Production and operations management : an international journal of the Production and Operations Management Society
66
SpringerLink / Bücher
64
NBER Working Paper
63
International journal of production research
61
Working paper / National Bureau of Economic Research, Inc.
58
Omega : the international journal of management science
56
Transportation research / E : an international journal
56
The service industries journal
54
European retail research
51
International journal of hospitality management
50
Handelsforschung
47
International journal of electronic marketing and retailing : IJEMR
47
European journal of marketing : EJM
46
Ifo-Schnelldienst
46
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
45
Industrial marketing management : the international journal for industrial and high-tech firms
43
Journal of the Academy of Marketing Science
38
Psychology & marketing
38
International journal of industrial organization
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
Journal of marketing
35
Retailing in the 21st century : current and future trends
35
Asia Pacific journal of marketing and logistics
30
Gabler Edition Wissenschaft
30
Journal of marketing channels : ... distribution systems, strategy, and management
30
Inventi impact: retailing & consumer services
29
Marketing intelligence & planning
29
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ECONIS (ZBW)
78
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1
In this together : the long-term effect of a collective crisis on the retail and service sector
Ferraro, Carla
;
Sands, Sean
;
Schnack, Alexander
;
Elms, …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 550-562
Persistent link: https://www.econbiz.de/10013407562
Saved in:
2
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
3
COVID-19 impact on hospitality retail employees’ turnover intentions
McCartney, Glenn
;
In, Charlene Lai Chi
;
Pinto, José …
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2092-2112
Persistent link: https://www.econbiz.de/10013412533
Saved in:
4
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
5
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
6
Uncovering the reasons behind consumers' shift from online to offline shopping
Kim, Hyo-Jeong
;
Han, Sang Man
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10014473560
Saved in:
7
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
8
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
9
Understanding online retail brand equity : a cross-cultural perspective
Farías, Pablo
;
Reyes, Miguel
;
Peláez, Jenny
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 420-430
Persistent link: https://www.econbiz.de/10014276917
Saved in:
10
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
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