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~isPartOf:"International journal of contemporary hospitality management"
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Search: subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
15
Service management
15
Dienstleistungsqualität
8
Gastgewerbe
8
Hospitality industry
8
Service quality
8
Hotel industry
6
Hotellerie
6
Customer satisfaction
5
Kundenzufriedenheit
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International journal of contemporary hospitality management
Journal of service management
32
International journal of hospitality management
29
Journal of service research : JSR
16
The journal of services marketing
15
Global cases on hospitality industry
13
International journal of services and operations management
13
Competition in higher education branding and marketing : national and global perspectives
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of quality and service sciences
10
The Sage handbook of hospitality management
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
SpringerLink / Bücher
9
International journal of services technology and management
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Journal of business research : JBR
7
Handbook of service science ; [Vol. 1]
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Manufacturing & service operations management : M & SOM
6
Cornell hospitality quarterly : CQ
5
Faculty & research / Insead : working paper series
5
Information systems and e-business management : ISeB
5
Information systems management
5
International journal of services, economics and management
5
Public management review
5
Service design and delivery
5
The journal of business & industrial marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
European management journal
4
Journal of service theory and practice : JSTP
4
Lecture notes in business information processing : LNBIP
4
Management decision : MD
4
Operations management research : OMR ; advancing practice through theory
4
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ECONIS (ZBW)
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1
Over 33 years of the hospitality research : a bibliometric review of the International Journal of Contemporary Hospitality Management
Sharma, Gagan Deep
;
Taheri, Babak
;
Gupta, Mansi
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2564-2589
Persistent link: https://www.econbiz.de/10014314804
Saved in:
2
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
3
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
4
The meaning of hospitality: do employees understand?
Golubovskaya, Maria
;
Robinson, Richard N.S.
;
Solnet, David
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1282-1304
Persistent link: https://www.econbiz.de/10011732072
Saved in:
5
Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John
;
McGinley, Sean
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
Saved in:
6
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
7
Hospitality operators' understanding of service : a qualitative approach
Crawford, Alleah
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10009722506
Saved in:
8
Value management and activity based costing model in the Tunisian restaurant
Salem-Mhamdia, Amel Ben Hadj
;
Ghadhab, Bahia Bejar
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009544832
Saved in:
9
Programming quality of festivals : conceptualization, measurement, and relation to consequences
Yan, Qi
;
Zhang, Hanqin
;
Li, Mimi
- In:
International journal of contemporary hospitality management
24
(
2012
)
4
,
pp. 653-673
Persistent link: https://www.econbiz.de/10009568741
Saved in:
10
Hospitality quality : new directions and new challenges
Crick, Anne P.
;
Spencer, Andrew H.
- In:
International journal of contemporary hospitality management
23
(
2011
)
4
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009266606
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