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~isPartOf:"International journal of contemporary hospitality management"
~person:"Bilgihan, Anil"
~person:"Wong, IpKin Anthony"
~type:"article"
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Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
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Service quality
3
Consumer behaviour
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Gambling
2
Glücksspiel
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Konsumentenverhalten
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Beziehungsmarketing
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Bibliometrics
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Bibliometrie
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Casinos
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China
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Display authenticity
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Service satisfaction
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Tipping
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Tourism and hospitality
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Bilgihan, Anil
Wong, IpKin Anthony
Cobanoglu, Cihan
3
Fong, Lawrence Hoc Nang
3
Jang, Soocheong
3
Karatepe, Osman M.
3
Mao, Zhenxing
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Qu, Hailin
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Alnawas, Ibrahim
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Bai, Billy
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Cai, Ruiying
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Dedeoğlu, Bekir Bora
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Hung, Kam
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Hyun, Sunghyup Sean
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Kim, Soyeon
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Kim, Taegoo
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Kim, Woo Gon
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Ladhari, Riadh
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Lee, Gyehee
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Luu Trong Tuan
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Lyu, Yijing
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Magnini, Vincent P.
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Mattila, Anna S.
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Parsa, H. G.
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So, Amy Siu Ian
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International journal of contemporary hospitality management
International journal of hospitality management
10
Journal of hospitality marketing & management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
Journal of business research : JBR
1
Marketing intelligence & planning
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism review : the official journal of the AIEST
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Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
2
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
3
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
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