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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"Hospitality industry"
~subject:"Leistungsmotivation"
~subject:"United States"
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Dienstleistungsqualität
Hospitality industry
Leistungsmotivation
United States
Salespeople
4
Verkaufspersonal
4
Customer service
3
Kundenservice
3
Arbeitsverhalten
2
Beziehungsmarketing
2
Relationship marketing
2
Service quality
2
Tourism employees
2
Tourismusberufe
2
Work behaviour
2
Arbeitskräfte
1
Arbeitspsychologie
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Challenge stress
1
Complaint management
1
Consumer behaviour
1
Creativity
1
Customer participation
1
Customer satisfaction
1
Deep acting
1
Dienstleistungssektor
1
Emotion
1
Emotional labor
1
Employee retention
1
Extra-role service behavior
1
Frontline employee
1
Frontline employees
1
Führungsstil
1
Gastgewerbe
1
Hindrance stress
1
Hospital
1
Hospitality industry,
1
Hotel industry
1
Hotel salespeople
1
Hotellerie
1
ICCB (illegitimate customer complaning behavior)
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Chow, Cheris W. C.
1
Fu, Xiaoxiao
1
Huang, Zhuowei
1
Loi, Raymond
1
Miao, Li
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Xu, Angela J.
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Zhao, Chen
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Zhu, Ting Ting
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International journal of contemporary hospitality management
The journal of personal selling & sales management : JPSSM
43
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of business research : JBR
14
The journal of business & industrial marketing
12
Journal of retailing and consumer services
11
Journal of the Academy of Marketing Science
10
The service industries journal
9
Journal of business-to-business marketing
7
Journal of retailing
7
International journal of retail & distribution management
6
Journal of marketing
6
Journal of marketing theory and practice
6
Journal of marketing theory and practice : JMTP
6
Journal of service research
5
Journal of service research : JSR
5
Journal of strategic marketing
5
The journal of services marketing
5
American journal of business : applying research to practice ; AJB
4
Asia Pacific journal of marketing and logistics
4
Journal of business ethics : JOBE
4
Journal of managerial issues : JMI
4
Journal of personal selling & sales management
4
Psychology & marketing
4
Australasian marketing journal
3
European journal of marketing : EJM
3
International journal of bank marketing
3
International journal of hospitality management
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of service management
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Academy of Management journal : AMJ
2
Advances in business strategy and competitive advantage (ABSCA) book series
2
Cases on human performance improvement technologies
2
Gabler Edition Wissenschaft
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Interaktionen im Dienstleistungsbereich
2
International journal of services and operations management
2
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ECONIS (ZBW)
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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