//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of contemporary hospitality management"
~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Sales Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Service industry
Customer service
23
Kundenservice
23
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
10
Relationship marketing
10
Emotion
7
Beschwerdemanagement
5
Complaint management
5
Hotel industry
5
Hotellerie
5
Tourism employees
5
Tourismusberufe
5
Arbeitsverhalten
4
Dienstleistungssektor
4
Proactive customer service performance
4
Service recovery
4
Work behaviour
4
Emotional exhaustion
3
Gastronomie
3
Hospital
3
Krankenhaus
3
Performance measurement
3
Performance-Messung
3
Restaurant industry
3
Salespeople
3
Stress
3
Verkaufspersonal
3
Work stress
3
Airline
2
Arbeitszufriedenheit
2
Creativity
2
Customer delight
2
Customer services quality
2
Dienstleistungsmarketing
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
4
Language
All
English
4
Author
All
Feng, Jie
1
Geng, Zizhen
1
Hon, Alice H. Y.
1
Høgevold, Nils
1
Lai, John
1
Liu, Chao
1
Liu, Xinmei
1
Lui, Steven S.
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Svensson, Göran
1
Tai, Yang-Fei
1
Wang, Jen Chun
1
Wang, Yi-Chieh
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
The journal of services marketing
23
Journal of business research : JBR
16
Journal of retailing and consumer services
14
Journal of service research
10
The service industries journal
10
International journal of hospitality management
9
Journal of service management
9
European journal of operational research : EJOR
8
Journal of service research : JSR
8
International journal of electronic customer relationship management : IJECRM
6
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of retailing
4
Journal of the Academy of Marketing Science
4
The journal of business & industrial marketing
4
The journal of personal selling & sales management : JPSSM
4
European business review
3
European journal of marketing
3
Information systems research : ISR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Psychology & marketing
3
Transportation research / E : an international journal
3
Australasian marketing journal
2
Business horizons
2
Business process management journal
2
Decision sciences : DS
2
Die Betriebswirtschaft : DBW
2
European journal of marketing : EJM
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of business information systems : IJBIS
2
International journal of electronic commerce : IJEC
2
International journal of industrial organization
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
International journal of services and standards
2
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
2
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
3
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
4
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->