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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Krankenhaus"
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Krankenhaus
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
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Virales Marketing
11
Customer service
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Kundenservice
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Customer integration
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Customer value
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Kundenintegration
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Kundenwert
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Arbeitsverhalten
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Emotion
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Work behaviour
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Abbott, JéAnna Lanza
1
Bharwani, Sonia
1
Caetano, Joana
1
Chang, Chun-Ming
1
Chon, Kaye
1
Chow, Cheris W. C.
1
Gummesson, Evert
1
Guzzo, Renata F.
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Hao, Fei
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Jauhari, Vinnie
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Lee, Minwoo
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Li, Chi-Hua
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Rita, Paulo
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Tiago, Maria Teresa Borges
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International journal of contemporary hospitality management
International journal of hospitality management
11
Journal of hospitality marketing & management
10
Journal of business research : JBR
5
SpringerLink / Bücher
5
Health marketing quarterly
4
Krankenhausmanagement : Strategien, Konzepte, Methoden
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Freiburger betriebswirtschaftliche Diskussionsbeiträge
3
Gabler Research
3
International journal of electronic customer relationship management : IJECRM
3
Journal of hospitality and tourism insights
3
The TQM journal : the international review of organizational improvement
3
The journal of services marketing
3
Beiträge zum Gesundheitsmanagement
2
Gesundheits- und Qualitätsmanagement
2
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
2
Health care management review : HCM review
2
International journal of economics and business research
2
International journal of management practice : IJMP
2
International journal of pharmaceutical and healthcare marketing
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
Journal of economics & management
2
Journal of health organization and management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
2
Profession : Wissenschaftsedition im Rainer Hampp Verlag
2
Schriften zur Gesundheitsökonomie
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Springer eBook Collection
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Springer eBook Collection / Business and Economics
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The IUP journal of marketing management : IJMM
2
The service industries journal
2
Working papers / Faculté des Sciences Economiques et Sociales, Université de Fribourg
2
1st Undergraduate Research Symposium 2017, Faculty of Management Studies, Rajarata University of Sri Lanka
1
ACHE management series
1
Administrative Sciences : open access journal
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Annals of operations research
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ECONIS (ZBW)
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1
The theory-practice research gains from big data : evidence from hospitality loyalty programs
Rita, Paulo
;
Tiago, Maria Teresa Borges
;
Caetano, Joana
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4486-4501
Persistent link: https://www.econbiz.de/10014430130
Saved in:
2
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
3
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
4
How CSR and well-being affect work-related outcomes : a hospitality industry perspective
Guzzo, Renata F.
;
Abbott, JéAnna Lanza
;
Lee, Minwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1470-1490
Persistent link: https://www.econbiz.de/10013164617
Saved in:
5
The influence of trust and perceived playfulness on the relationship commitment of hospitality online social network-moderating effects of gender
Li, Chi-Hua
;
Chang, Chun-Ming
- In:
International journal of contemporary hospitality management
28
(
2016
)
5
,
pp. 924-944
Persistent link: https://www.econbiz.de/10011584042
Saved in:
6
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
7
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
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