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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Kundenzufriedenheit"
~subject:"Produktivität"
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Kundenzufriedenheit
Produktivität
Dienstleistungssektor
17
Service industry
17
Dienstleistungsqualität
10
Service quality
10
Services
6
Customer satisfaction
5
Innovation
5
Arbeitsverhalten
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Arbeitszufriedenheit
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Beziehungsmarketing
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Consumer behaviour
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Creativity
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Customer service
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Dienstleistung
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Job satisfaction
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Konsumentenverhalten
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Kreativität
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Kundenservice
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Relationship marketing
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Work behaviour
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Airline
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Arbeitskräfte
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Emotion
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Fluggesellschaft
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Hospital
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Hospitality
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Innovation management
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Innovationsmanagement
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Krankenhaus
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Stress
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Work stress
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Workforce
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Arbeitsgruppe
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Dienstleistungsinnovation
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Dienstleistungsmarketing
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Bilgihan, Anil
1
Bujisic, Milos
1
Chu, Rongwei
1
Hon, Alice H. Y.
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Høgevold, Nils
1
Lai, John
1
Liu, Matthew Tingchi
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Lui, Steven S.
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Mattila, Anna
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Otero-Neira, Carmen
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Padin, Carmen
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Svensson, Göran
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Tai, Yang-Fei
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Tseng, Ting-hsiang
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Wang, Jen Chun
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Wang, Yi-Chieh
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International journal of contemporary hospitality management
The service industries journal
32
The journal of services marketing
27
Journal of business research : JBR
18
Journal of retailing and consumer services
18
Journal of service research : JSR
16
RIETI discussion paper
12
Service business
12
Structural change and economic dynamics : SC+ED
11
International journal of hospitality management
10
International journal of production economics
10
Journal of service management
10
Services marketing quarterly
10
International journal of services and operations management
9
Journal of service research
9
Discussion paper / Centre for Economic Policy Research
8
Economics of innovation and new technology
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Applied economics
7
Discussion paper series / IZA
7
International productivity monitor
7
ZEW discussion papers
7
ADB economics working paper series
6
Discussion paper
6
International journal of quality and service sciences
6
Journal of the Academy of Marketing Science
6
SpringerLink / Bücher
6
World Bank Policy Research Working Paper
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Policy research working paper : WPS
5
Psychology & marketing
5
Total quality management & business excellence
5
Benchmarking : an international journal ; BIJ
4
Business horizons
4
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1
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
2
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
3
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
4
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
5
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
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