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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungssektor
17
Service industry
17
Dienstleistungsqualität
10
Service quality
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Services
6
Customer satisfaction
5
Innovation
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Kundenzufriedenheit
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Chu, Rongwei
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Gummesson, Evert
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Otero-Neira, Carmen
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International journal of contemporary hospitality management
The journal of services marketing
31
Journal of business research : JBR
25
Journal of service research : JSR
22
Journal of retailing and consumer services
15
Journal of service management
13
The service industries journal
11
Journal of service research
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
SpringerLink / Bücher
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Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of quality & reliability management
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International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
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Jahrbuch der Absatz- und Verbrauchsforschung
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Journal of Contemporary Issues in Business and Government
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ECONIS (ZBW)
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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
3
Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
Saved in:
4
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
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