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~isPartOf:"International journal of electronic commerce : IJEC"
~person:"Nan, Guofang"
~person:"Van Vaerenbergh, Yves"
~subject:"Einzelhandel"
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Einzelhandel
Beziehungsmarketing
2
Consumer behaviour
2
E-commerce
2
Electronic Commerce
2
Konsumentenverhalten
2
Online retailing
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Online-Handel
2
Relationship marketing
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Retail trade
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online retail
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
1
Customer service
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Dienstleistungsqualität
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Digital platform
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Digitale Plattform
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E-tail
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Großhandel
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Kundenservice
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Kundenzufriedenheit
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Online pricing
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Preismanagement
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Pricing strategy
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Service quality
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Welt
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Wholesale trade
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World
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agency pricing
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customer loyalty
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global e-commerce
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online platform
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perceived justice
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service apology
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service failure
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service recovery
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upstream competition
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wholesale pricing
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Nan, Guofang
Van Vaerenbergh, Yves
Piotrowicz, Wojciech
2
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Cao, Lanlan
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Chen, Lin
1
Cuthbertson, Richard
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Dafoulas, George
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Li, Jing
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Li, Minqiang
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1
McGoldrick, Peter
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Oh, Lih-bin
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Pousttchi, Key
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Ray, Daniel
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Sengupta, Sanchayan
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Sharma, Dharam Deo
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Su, Bo-chiuan
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Teo, Hock-hai
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Tolstoy, Daniel
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Weggeman, Mathieu C. D. P.
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International journal of electronic commerce : IJEC
European journal of operational research : EJOR
1
IEEE transactions on engineering management : EM
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ECONIS (ZBW)
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
2
Wholesale pricing or agency pricing on online retail platforms : the effects of customer loyalty
Chen, Lin
;
Nan, Guofang
;
Li, Minqiang
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
4
,
pp. 576-608
Persistent link: https://www.econbiz.de/10011932699
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