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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Kim, Kawon Kathy"
~person:"Lee, Hyejun"
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International journal of electronic customer relationship management : IJECRM
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
2
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
3
The effects of mobile CRM activities on trust-based commitment
Sohn, Changsoo
;
Lee, Dong-il
;
Lee, Hyejun
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 130-152
Persistent link: https://www.econbiz.de/10009297349
Saved in:
4
The role of satisfaction and trust in mobile CRM activities
Lee, Dong-il
;
Sohn, Changsoo
;
Lee, Hyejun
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 101-119
Persistent link: https://www.econbiz.de/10003836324
Saved in:
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