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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~person:"Chen, Tser-yieth"
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Chen, Tser-yieth
Keramati, Abbas
9
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International journal of electronic customer relationship management : IJECRM
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
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ECONIS (ZBW)
4
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Service marketing tools influencing attitudinal loyalty and behavioural loyalty
Chen, Tser-yieth
;
Hsu, Hsin-Swai
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 173-190
Persistent link: https://www.econbiz.de/10010396378
Saved in:
2
Enhancing the relationship benefit to develop relationship value
Chen, Tser-yieth
;
Lin, Ying-hsiu
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 167-185
Persistent link: https://www.econbiz.de/10003850210
Saved in:
3
Customer relationship management resources and practices and customer voluntary behaviour : the evidence of passengers at Taiwan's international airport
Chen, Tser-yieth
;
Ling, Yu-Mei
- In:
International journal of electronic customer …
2
(
2008
)
3
,
pp. 276-296
Persistent link: https://www.econbiz.de/10003779504
Saved in:
4
Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth
;
Chou, Yu-Ting
- In:
International journal of electronic customer …
1
(
2007/08
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10003754259
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