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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~person:"Mokhtar, Sany Sanuri Mohd"
~subject:"Beziehungsmarketing"
~subject:"Indien"
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International journal of electronic customer relationship management : IJECRM
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International journal of business innovation and research : IJBIR
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International journal of services technology and management : IJSTM
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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10009783138
Saved in:
2
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
Saved in:
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