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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
140
E-commerce
43
Electronic Commerce
43
Customer satisfaction
39
Kundenzufriedenheit
39
Consumer behaviour
38
Konsumentenverhalten
38
Dienstleistungsqualität
23
Service quality
23
customer relationship management
23
Lieferkette
19
Marketing management
19
Marketingmanagement
19
Supply chain
19
CRM
17
Online retailing
16
Online-Handel
16
Social Web
16
Social web
16
Data Mining
14
Data mining
14
Bank
13
Confidence
12
India
12
Indien
12
Knowledge management
12
Vertrauen
12
Wissensmanagement
12
Customer value
9
Firm performance
9
Internet marketing
9
KMU
9
Kundenwert
9
Online-Marketing
9
SME
9
Taiwan
9
Unternehmenserfolg
9
customer satisfaction
9
Erfolgsfaktor
8
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139
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140
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140
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3
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3
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1
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140
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Keramati, Abbas
8
Ranjan, Jayanthi
5
Chen, Tser-yieth
4
Bhatnagar, Vishal
3
Ganesh, K.
3
Madhani, Pankaj M.
3
Muhammad Anshari
3
Sangle, Purnima S.
3
Sohn, Changsoo
3
Abu-Shanab, Emad
2
Al-nassar, Bilal Ali Yaseen
2
Albadvi, Amir
2
Alhawari, Samer
2
Awasthi, Preety
2
Lee, Dong-il
2
Lee, Hyejun
2
Mohammad Nabil Almunawar
2
Moshki, H.
2
Nazari-Shirkouhi, Salman
2
Parthiban, P.
2
Punniyamoorthy, M.
2
Sinisalo, Jaakko
2
Zavareh, Javad Toufighi
2
Abdolvand, Neda
1
Abdul-Rahman, Maria
1
Abdullateef, Aliyu Olayemi
1
Adebanjo, Dotun
1
Agarwal, Ruchi
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Akroush, Mamoun N.
1
Al-Busaidi, Kamla Ali
1
Al-Hawari, Mohd Ahmad
1
Al-Weshah, Ghazi A.
1
Al-Wugayan, Adel A. A.
1
Alas, Y.
1
Algharabat, Raed S.
1
Alshurideh, D. Muhammad
1
Amiri, Maghsud
1
Amoah-Mensah, Aborampah
1
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
650
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
187
Journal of the Academy of Marketing Science
172
Journal of strategic marketing
169
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
140
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131
Analysing the adoption of Customer Relationship
Management
in Indian service sector : an empirical study
Sangle, Purnima S.
;
Verma, Sanjeev
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10003772123
Saved in:
132
The role of satisfaction and trust in mobile CRM activities
Lee, Dong-il
;
Sohn, Changsoo
;
Lee, Hyejun
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 101-119
Persistent link: https://www.econbiz.de/10003836324
Saved in:
133
A Critical Success Factor model for CRM implementation
Silva, Rui Vinhas da
;
Rahimi, Ilan Daniel's
- In:
International journal of electronic customer …
1
(
2007/08
)
1
,
pp. 3-15
Persistent link: https://www.econbiz.de/10003754235
Saved in:
134
Technology dimension of CRM : the orientation level and its impact on the business performance of SMEs in Malaysia
Bin Ismail, Hishamuddin
;
Talukder, Dilruba
;
Panni, …
- In:
International journal of electronic customer …
1
(
2007/08
)
1
,
pp. 16-29
Persistent link: https://www.econbiz.de/10003754242
Saved in:
135
Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth
;
Chou, Yu-Ting
- In:
International journal of electronic customer …
1
(
2007/08
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10003754259
Saved in:
136
Design of a generic customer relationship strategy
management
system
Kwok, K. C. M.
;
Choy, King Lun
;
Lau, Henry
;
Kwock, S. K.
- In:
International journal of electronic customer …
1
(
2007/08
)
2
,
pp. 109-131
Persistent link: https://www.econbiz.de/10003754311
Saved in:
137
Electronic commerce for low involvement consumer goods : success factors of Thai online merchants
Rotchanakitumnuai, S.
;
Speece, Mark
- In:
International journal of electronic customer …
1
(
2007/08
)
2
,
pp. 132-154
Persistent link: https://www.econbiz.de/10003754317
Saved in:
138
On leveraging e-services for effective Relationship
Management
: exploring the necessary technological components
Galbreath, Jeremy
;
Hoffman, K. Douglas
- In:
International journal of electronic customer …
1
(
2007/08
)
2
,
pp. 155-168
Persistent link: https://www.econbiz.de/10003754320
Saved in:
139
Business/IT-alignment for customer relationship
management
: framework and case studies
Batenburg, Ronald
;
Versendaal, Johan
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003754359
Saved in:
140
Enhancing e-CRM in the insurance industry by mobile e-services
Bodendorf, Freimut
;
Schobert, Andreas
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 269-278
Persistent link: https://www.econbiz.de/10003754367
Saved in:
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