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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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E-commerce
Service industry
Customer service
3
Kundenservice
3
Online retailing
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Online-Handel
3
Website
3
Dienstleistungsqualität
2
Electronic Commerce
2
Salespeople
2
Selling
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Service quality
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Verkauf
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Verkaufspersonal
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Absatz
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Benutzerschnittstelle
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Customer integration
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Customer satisfaction
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Dienstleistungssektor
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Distribution channel
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Einzelhandel
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Ethiopia
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Internet marketing
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Konsumentenverhalten
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Messung
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Negotiation techniques
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Aufsatz in Zeitschrift
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Fernández Sabiote, Estela
1
Heiens, Richard A.
1
Moghadam, Farzaneh Ghorbani
1
Narayanaswamy, Ravi
1
Román, Sergio
1
Saghih, Amir Mohammad Fakoor
1
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International journal of electronic marketing and retailing : IJEMR
The journal of services marketing
23
Journal of business research : JBR
16
Journal of retailing and consumer services
14
Journal of service research
10
The service industries journal
10
International journal of hospitality management
9
Journal of service management
9
European journal of operational research : EJOR
8
Journal of service research : JSR
8
International journal of electronic customer relationship management : IJECRM
6
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of contemporary hospitality management
4
Journal of retailing
4
Journal of the Academy of Marketing Science
4
The journal of business & industrial marketing
4
The journal of personal selling & sales management : JPSSM
4
European business review
3
European journal of marketing
3
Information systems research : ISR
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Psychology & marketing
3
Transportation research / E : an international journal
3
Australasian marketing journal
2
Business horizons
2
Business process management journal
2
Decision sciences : DS
2
Die Betriebswirtschaft : DBW
2
European journal of marketing : EJM
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of business information systems : IJBIS
2
International journal of electronic commerce : IJEC
2
International journal of industrial organization
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of services and operations management
2
International journal of services and standards
2
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ECONIS (ZBW)
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1
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
2
The impact of digital sales channels on web sales : evidence from the USA's largest online retailers
Narayanaswamy, Ravi
;
Heiens, Richard A.
- In:
International journal of electronic marketing and …
12
(
2021
)
3
,
pp. 306-322
Persistent link: https://www.econbiz.de/10012598447
Saved in:
3
Measuring e-service quality in the context of service sites
Fernández Sabiote, Estela
;
Román, Sergio
- In:
International journal of electronic marketing and …
5
(
2012
)
2
,
pp. 156-172
Persistent link: https://www.econbiz.de/10009699806
Saved in:
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