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~isPartOf:"International journal of export marketing"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Relationship marketing"
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critical incident technique
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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
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