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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
~person:"Mattila, Anna S."
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Consumer behaviour
13
Konsumentenverhalten
13
Beziehungsmarketing
9
Customer satisfaction
9
Kundenzufriedenheit
9
Relationship marketing
9
Dienstleistungsqualität
7
Service quality
7
Beschwerdemanagement
5
Complaint management
5
Corporate Social Responsibility
5
Corporate social responsibility
5
Hotel industry
5
Hotellerie
5
Customer service
4
Emotion
4
Gastronomie
4
Kundenservice
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Restaurant industry
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Hospitality industry
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Kundenbindungsprogramm
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Loyalty program
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Service encounter
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Service management
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Service recovery
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Advertising
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Mattila, Anna S.
Jang, Soocheong
31
Han, Heesup
24
Lindgreen, Adam
22
Lee, Seoki
21
Wong, IpKin Anthony
17
Jo, Hoje
16
Kim, Woo Gon
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Melé Carné, Domènec
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Singal, Manisha
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11
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Luu Trong Tuan
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11
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11
Vitell, Scott J.
11
Chen, Ming-Hsiang
10
Heo, Cindy Yoonjoung
10
Law, Chun Hung Roberts
10
Lämsä, Anna-Maija
10
Miao, Li
10
Qu, Hailin
10
Caldwell, Cam
9
Chan, Eric S. W.
9
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9
Jamali, Dima
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9
Valentine, Sean
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8
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8
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8
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8
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International journal of hospitality management
Journal of business ethics : JOBE
The journal of services marketing
8
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality marketing & management
6
Cornell hospitality quarterly : CQ
4
International journal of contemporary hospitality management
3
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The Cornell hospitality quarterly
3
International Journal of Contemporary Hospitality Management
2
Journal of service research
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of revenue and pricing management
1
Managing service quality : MSQ ; an international journal
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
24
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1
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
2
The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels
Gao, Yixing
;
Mattila, Anna S.
- In:
Journal of business ethics : JOBE
136
(
2016
)
3
,
pp. 575-585
Persistent link: https://www.econbiz.de/10011521808
Saved in:
3
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
4
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
5
Improving service
management
in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
6
A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for ‘luminaries’ special issue of International Journal of Hospitality
Management
)
Mattila, Anna S.
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 10-12
Persistent link: https://www.econbiz.de/10011982053
Saved in:
7
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
8
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
9
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
10
A grounded theory approach to developing a career change model in hospitality
McGinley, Sean
;
O'Neill, John
;
Damaske, Sarah
;
Mattila, …
- In:
International journal of hospitality management
38
(
2014
),
pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
Saved in:
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