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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Services marketing quarterly"
~subject:"Hotellerie"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Hotellerie
Beziehungsmarketing
440
Relationship marketing
440
Consumer behaviour
235
Konsumentenverhalten
235
Customer satisfaction
196
Kundenzufriedenheit
196
Dienstleistungsqualität
178
Service quality
178
Hotel industry
85
Gastronomie
68
Restaurant industry
68
Brand management
51
Markenführung
51
Brand image
45
Markenimage
45
Emotion
43
Customer service
41
Kundenservice
41
Confidence
39
Vertrauen
39
USA
38
United States
38
Beschwerdemanagement
35
Complaint management
35
Customer integration
28
Kundenintegration
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Satisfaction
25
Customer value
24
Kundenwert
24
Loyalty
23
Financial services
21
Finanzdienstleistung
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Arbeitsverhalten
20
Lieferantenmanagement
20
Supplier relationship management
20
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Aufsatz in Zeitschrift
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85
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Han, Heesup
8
Hyun, Sunghyup Sean
4
Yu, Jongsik
4
Wu, Shwu-ing
3
Assaf, A. Georges
2
Bulchand-Gidumal, Jacques
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Jani, Dev
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Josiassen, Alexander
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Kim, Wansoo
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Lee, Jin-soo
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Melián-González, Santiago
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Moon, Hyoungeun
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Perdue, Richard R.
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Qu, Hailin
2
Raab, Carola
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Tajeddini, Kayhan
2
Tanford, Sarah
2
Torres, Edwin N.
2
Woo, Linda
2
Xu, Xun
2
Zhang, Hanqin Qiu
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Alcántara-Pilar, Juan Miguel
1
Ando, Kiyoshi
1
Arana, German
1
Babakus, Emin
1
Bai, Billy
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Barrio-García, Salvador del
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Berezan, Orie
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Boiral, Olivier
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Boǧan, Erhan
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Brunner-Sperdin, Alexandra
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Cai, Gangwei
1
Chan, Suk Ha Grace
1
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1
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International journal of hospitality management
Journal of financial services marketing : JFSM
Services marketing quarterly
International journal of contemporary hospitality management
41
Journal of hospitality marketing & management
38
Tourism management : research, policies, practice
24
Journal of travel and tourism marketing
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of retailing and consumer services
8
Tourism management perspectives : TMP
8
Journal of business research : JBR
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Tourism and hospitality research : the surrey quarterly review
6
International journal of technology marketing : IJTMkt
5
Journal of hospitality and tourism insights
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Global business and finance review
4
International journal of services, economics and management
4
Journal for global business advancement : JGBA
4
Journal of revenue and pricing management
4
Journal of vacation marketing
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism economics : the business and finance of tourism and recreation
4
Advances in hospitality and leisure
3
International journal of business and economics
3
International journal of electronic customer relationship management : IJECRM
3
International journal of leisure and tourism marketing : IJLTM
3
Journal of vacation marketing : an international journal
3
The Cornell hospitality quarterly
3
Total quality management & business excellence
3
Tourism and hospitality research : THR
3
Tourism review : the official journal of the AIEST
3
Administrative Sciences : open access journal
2
Cogent business & management
2
Economic research
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business innovation and research
2
International journal of economic perspectives : IJEP
2
International journal of management practice : IJMP
2
International journal of productivity and quality management : IJPQM
2
International journal of revenue management : IJRM
2
International journal of services and operations management : IJSOM
2
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ECONIS (ZBW)
85
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1
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1
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
2
Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
Saved in:
3
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
4
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
5
Customer experiences and situational vulnerability : an exploration of hotel services during a disaster
Lagiewski, Rick
;
Perotti, Victor
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482222
Saved in:
6
Developing creative service ideas through hotel customer engagement for open innovation : focused on empowerment and motivation processes
Shin, Hakseung
;
Perdue, Richard R.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266279
Saved in:
7
Customer engagement and hotel booking intention : the mediating and moderating roles of customer-perceived value and brand reputation
Touni, Reham
;
Kim, Woo Gon
;
Kavitha Haldorai
;
Rady, Ahmed
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255940
Saved in:
8
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
9
Strategic target customers of food and beverage offerings in full-service hotels : outside-hotel customers
Mun, Sung Gyun
;
Park, Eunhye Olivia
;
Woo, Linda
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185230
Saved in:
10
How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
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