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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"United States"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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United States
Beziehungsmarketing
350
Relationship marketing
350
Consumer behaviour
187
Konsumentenverhalten
187
Customer satisfaction
154
Kundenzufriedenheit
154
Dienstleistungsqualität
128
Service quality
128
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Brand management
44
Markenführung
44
Brand image
39
Emotion
39
Markenimage
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Customer service
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Kundenservice
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Confidence
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Vertrauen
31
Beschwerdemanagement
26
Complaint management
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USA
26
Satisfaction
24
Customer value
22
Kundenwert
22
Loyalty
22
Financial services
21
Finanzdienstleistung
21
Arbeitsverhalten
20
Customer integration
20
Kundenintegration
20
Work behaviour
20
Tourism employees
18
Tourismusberufe
18
Arbeitszufriedenheit
16
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16
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Aufsatz in Zeitschrift
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26
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26
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Jang, Soocheong
5
Ha, Jooyeon
3
Han, Heesup
3
Hyun, Sunghyup Sean
3
Kim, Wansoo
2
Murthi, B. P. S.
2
Steffes, Erin M.
2
Tanford, Sarah
2
Canter, Deborah D.
1
Chen, Po-ju
1
Clemenz, Candice E.
1
Denizci Guillet, Basak
1
Han, Jin Soo
1
Hanks, Lydia
1
Jackson, Tyrone W.
1
Jeong, Chul
1
Jeong, Miyoung
1
Kang, Juhee
1
Karande, Kiran
1
Kim, Eui-keun
1
Kim, Hyun Jeong
1
Kim, Woo Gon
1
Kim, Yen-soon
1
Kim, Yunhi
1
Kwon, SoYeon
1
Lattimer, Charles L.
1
Line, Nathaniel D.
1
Magnini, Vincent P.
1
McCleary, Ken W.
1
Miao, Li
1
Moon, Hyoungeun
1
Morosan, Cristian
1
Namkung, Young
1
Ok, Chihyung
1
Park, Jeongdoo
1
Pizam, Abraham
1
Raab, Carola
1
Rao, Ram C.
1
Rasheed, Abdul M. A.
1
Ro, Heejung
1
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International journal of hospitality management
Journal of financial services marketing : JFSM
The journal of services marketing
20
Journal of retailing and consumer services
16
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of business research : JBR
14
Journal of the Academy of Marketing Science
12
Services marketing quarterly
12
Journal of service research : JSR
11
Journal of marketing
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
Harvard business review : HBR
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of travel and tourism marketing
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Psychology & marketing
8
The journal of business & industrial marketing
8
Academy of Management journal : AMJ
7
Journal of marketing management : MM
7
The journal of personal selling & sales management : JPSSM
7
Harvard-Business-Manager : das Wissen der Besten
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
International journal of business innovation and research
5
International journal of electronic customer relationship management : IJECRM
5
Journal of business ethics : JOBE
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of sport management : the official journal of the North American Society of Sport Management
5
The international review of retail, distribution and consumer research
5
Business horizons
4
Business strategy series
4
International journal of market research : JMRS ; the journal of the Market Research Society
4
International journal of retail & distribution management
4
Journal of business & economics research
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of fashion marketing and management
4
Journal of hospitality marketing & management
4
Journal of marketing theory and practice
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
4
Manufacturing & service operations management : M & SOM
4
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ECONIS (ZBW)
26
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1
Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
Saved in:
2
Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
Saved in:
3
Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun
;
Miao, Li
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
77
(
2019
),
pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
Saved in:
4
Non-complementary behavior and guest service management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
5
Editorial: Personal selling and sales management in the marketing of financial services : introduction to the special issue
Sangri, Esmail Salehi
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 71-73
Persistent link: https://www.econbiz.de/10010497782
Saved in:
6
The impact of tier level on attitudinal and behavioral loyalty of hotel reward program members
Tanford, Sarah
- In:
International journal of hospitality management
34
(
2013
),
pp. 285-294
Persistent link: https://www.econbiz.de/10009767500
Saved in:
7
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
8
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
9
Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 319-328
Persistent link: https://www.econbiz.de/10009503322
Saved in:
10
Effective communication styles for the customer-oriented service employee : inducing dedicational behaviors in luxury restaurant patrons
Kang, Juhee
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 772-785
Persistent link: https://www.econbiz.de/10009544308
Saved in:
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