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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of global marketing"
~person:"Mattila, Anna S."
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| 3 applied filters
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Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
9
Dienstleistungsqualität
8
Service quality
8
Beschwerdemanagement
6
Complaint management
6
Corporate Social Responsibility
4
Corporate social responsibility
4
Customer service
4
Emotion
4
Gastronomie
4
Hotel industry
4
Hotellerie
4
Kundenservice
4
Restaurant industry
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Gastgewerbe
3
Hospitality industry
3
Kundenbindungsprogramm
3
Loyalty program
3
USA
3
United States
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Dienstleistungsmanagement
2
Experiment
2
Loyalty reward programs
2
Other customers
2
Service encounter
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Service failure
2
Service management
2
Service recovery
2
Social norm
2
Soziale Norm
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Activism
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Advertising
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English
24
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Mattila, Anna S.
Jang, Soocheong
31
Han, Heesup
24
Lee, Seoki
21
Wong, IpKin Anthony
17
Kim, Woo Gon
16
Singal, Manisha
16
Okumus, Fevzi
15
Köseoglu, Mehmet Ali
13
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
Madera, Juan M.
11
Chen, Ming-Hsiang
10
Heo, Cindy Yoonjoung
10
Law, Chun Hung Roberts
10
Miao, Li
10
Qu, Hailin
10
Chan, Eric S. W.
9
King, Ceridwyn
9
Luu Trong Tuan
9
Pizam, Abraham
9
Gursoy, Dogan
8
Manrai, Ajay K.
8
Reynolds, Dennis
8
Wei, Wei
8
Altinay, Levent
7
Busser, James A.
7
Lee, Choong-Ki
7
Seo, Soobin
7
So, Kevin Kam Fung
7
Yang, Fiona X.
7
Assaf, A. Georges
6
Bai, Billy
6
Gao, Yixing
6
Hwang, Jinsoo
6
Karatepe, Osman M.
6
Kim, Hyun Jeong
6
Kim, Peter Beomcheol
6
Lee, Jin-soo
6
Magnini, Vincent P.
6
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International journal of hospitality management
Journal of global marketing
The journal of services marketing
8
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of hospitality marketing & management
6
Cornell hospitality quarterly : CQ
4
International journal of contemporary hospitality management
3
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The Cornell hospitality quarterly
3
International Journal of Contemporary Hospitality Management
2
Journal of service research
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of international consumer marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of revenue and pricing management
1
Managing service quality : MSQ ; an international journal
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
24
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1
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
2
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
3
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
4
Improving service
management
in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
5
A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for ‘luminaries’ special issue of International Journal of Hospitality
Management
)
Mattila, Anna S.
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 10-12
Persistent link: https://www.econbiz.de/10011982053
Saved in:
6
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
7
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
8
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
9
A grounded theory approach to developing a career change model in hospitality
McGinley, Sean
;
O'Neill, John
;
Damaske, Sarah
;
Mattila, …
- In:
International journal of hospitality management
38
(
2014
),
pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
Saved in:
10
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
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