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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of international marketing"
~subject:"China"
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Search: subject_exact:"Customer complaints"
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China
Beschwerdemanagement
57
Complaint management
57
Dienstleistungsqualität
45
Service quality
45
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
25
Konsumentenverhalten
25
Service failure
16
Customer service
14
Kundenservice
14
Service recovery
12
Emotion
10
Gastronomie
10
Restaurant industry
10
Dienstleistungssektor
8
Service industry
8
USA
8
United States
8
Gastgewerbe
7
Hospitality industry
7
Hotel industry
7
Hotellerie
7
Service recovery performance
5
Gerechtigkeit
4
Justice
4
Airbnb
3
Cultural identity
3
Hospital
3
Krankenhaus
3
Kulturelle Identität
3
Mobile communications
3
Mobilkommunikation
3
Scenario analysis
3
Szenariotechnik
3
Tourism industry
3
Tourismuswirtschaft
3
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English
6
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Butcher, Ken
1
Chan, Haksin
1
Cheng, Simone
1
Golmohammadi, Alireza
1
Hsu, Cathy H. C.
1
Jahandideh, Behrouz
1
Lam, Terry
1
Lee, Yun Lok
1
Li, Mimi
1
Liu, Zhaoping
1
Meng, Fang
1
O'Gorman, Kevin D.
1
Qiu, Shangzhi
1
Taheri, Babak
1
Wan, Lisa C.
1
Weber, Karin
1
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International journal of hospitality management
Journal of international marketing
International journal of contemporary hospitality management
3
Nankai business review international
3
Journal of air transport management
2
Journal of service research : JSR
2
China economic journal : the official journal of the China Center for Economic Research (CCER) at Peking University
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Journal of business research : JBR
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
McCombs Research Paper Series
1
Service business
1
Services marketing quarterly
1
The journal of consumer marketing
1
Thunderbird international business review
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ECONIS (ZBW)
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1
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
2
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
3
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
4
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
5
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
6
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
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