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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research : JSR"
~person:"Assaf, A. Georges"
~person:"Roschk, Holger"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
3
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Meta-Analyse
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Meta-analysis
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Relationship marketing
2
Service quality
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Customer complaints
1
Equity model
1
Experiment
1
Firm performance
1
Hotel industry
1
Hotel performance
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Hotellerie
1
Performance measurement
1
Performance-Messung
1
Unternehmenserfolg
1
Viral marketing
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Virales Marketing
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compensation type
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consumer complaints
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failure type
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meta-analysis
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recovery
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resource exchange theory
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Assaf, A. Georges
Roschk, Holger
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
5
Tsarenko, Yelena
4
Gelbrich, Katja
3
Brady, Michael K.
2
Huey Chern Boo
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Kim, Hyunsu
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Kim, Jong-hyeong
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Larivière, Bart
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Lee, Lindsey
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Luo, Anqi
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MacQuilken, Lisa
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Madera, Juan M.
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Magnini, Vincent P.
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McColl-Kennedy, Janet R.
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Meng, Fang
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Miao, Li
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Patterson, Paul G.
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Ro, Heejung
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Robertson, Nichola
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So, Kevin Kam Fung
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Sparks, Beverley
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Sreejesh, S.
2
Taheri, Babak
2
Tojib, Dewi
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Walsh, Gianfranco
2
Wang, Xingyu
2
Wei, Wei
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Adler, Howard
1
Albrecht, Arne Keno
1
Ali, Faizan
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Andajigarmaroudi, Saeed
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International journal of hospitality management
Journal of service research : JSR
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Marketing letters : a journal of research in marketing
2
Gabler Research
1
International marketing review
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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SpringerLink / Bücher
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ECONIS (ZBW)
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The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
2
Identifying appropriate compensation types for service failures : a meta-analytic and experimental analysis
Roschk, Holger
;
Gelbrich, Katja
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 195-211
Persistent link: https://www.econbiz.de/10010356813
Saved in:
3
A meta-analysis of organizational complaint handling and customer responses
Gelbrich, Katja
;
Roschk, Holger
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 24-43
Persistent link: https://www.econbiz.de/10008826888
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