//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Mattila, Anna S."
~person:"Ro, Heejung"
~subject:"Deviant behavior"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Deviant behavior
Beschwerdemanagement
7
Complaint management
7
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
3
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Relationship marketing
3
USA
3
United States
3
Customer service
2
Gastgewerbe
2
Hospitality industry
2
Kundenservice
2
Service failure
2
Service recovery
2
Approach-avoidance
1
Concern for face
1
Construal level
1
Consumer complaint behavior
1
Cross-cultural study
1
Cultural identity
1
Culture
1
Deviant customer
1
Dienstleistungsmanagement
1
Discrete negative emotions
1
Emotion
1
Face-To-Face complaining
1
Gastronomie
1
Gender
1
Geschlecht
1
Homosexuality
1
Homosexualität
1
Kulturelle Identität
1
Kundenbindungsprogramm
1
Loyalty program
1
Opportunism
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Mattila, Anna S.
Ro, Heejung
Huey Chern Boo
1
Tan, Ching Yeng
1
Published in...
All
International journal of hospitality management
Journal of the Academy of Marketing Science
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->