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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Mattila, Anna S."
~subject:"Viral marketing"
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Beschwerdemanagement
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Dienstleistungsqualität
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Service quality
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Consumer behaviour
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International journal of hospitality management
Journal of the Academy of Marketing Science
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The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
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