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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of travel and tourism marketing"
~language:"eng"
~subject:"Confidence"
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Search: subject_exact:"Technischer Kundendienst"
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Confidence
Customer service
79
Kundenservice
79
Dienstleistungsqualität
62
Service quality
62
Customer satisfaction
48
Kundenzufriedenheit
48
Consumer behaviour
38
Konsumentenverhalten
38
Beziehungsmarketing
35
Relationship marketing
35
Hotel industry
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Hotellerie
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Beschwerdemanagement
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Arbeitsverhalten
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Work behaviour
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Emotion
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Hospitality industry
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Tourismusberufe
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Arbeitszufriedenheit
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Service encounter
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Krankenhaus
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USA
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Bai, Billy
1
Chon, Kaye
1
Della Corte, Valentina
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Gursoy, Dogan
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Hao, Fei
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Leung, Xi Y.
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Lyu, Jiaying
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Prisco, Anna
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International journal of hospitality management
Journal of travel and tourism marketing
Journal of retailing and consumer services
3
The service industries journal
3
Journal of business and psychology
2
Journal of business research : JBR
2
Service business
2
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
Cogent business & management
1
Competitive advantage : strategies, management and performance
1
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
1
European review of service economics and management
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of services and operations management : IJSOM
1
International journal of work innovation : IJWI
1
Inventi impact: retailing & consumer services
1
Journal of international trade & commerce
1
Journal of internet commerce
1
Journal of marketing analytics : JMA
1
Journal of marketing management : MM
1
Journal of service theory and practice
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Psychology & marketing
1
Review of marketing science
1
South African journal of business management
1
The journal of services marketing
1
Tourism and hospitality planning & development
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
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1
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
2
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
3
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
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