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~isPartOf:"International journal of hospitality management"
~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Arsenovic, Jasenko"
~subject:"Complaint management"
~subject:"Hotel industry"
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Complaint management
Hotel industry
Bad-Mouthing Behavior
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Beschwerdemanagement
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Collaboration
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Compensation
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Complaint Management
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Arsenovic, Jasenko
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International journal of hospitality management
Marketing letters : a journal of research in marketing
Journal of business research : JBR
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ECONIS (ZBW)
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
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