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~isPartOf:"International journal of hospitality management"
~isPartOf:"Omega : the international journal of management science"
~subject:"Relationship marketing"
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Search: subject:"Performance-Messung"
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Relationship marketing
Performance measurement
135
Performance-Messung
135
Data envelopment analysis
60
Data-Envelopment-Analyse
60
Hotel industry
45
Hotellerie
45
Firm performance
34
Unternehmenserfolg
34
Operations Research
15
Operations research
15
Technical efficiency
15
Technische Effizienz
15
Bank
11
Balanced Scorecard
10
Balanced scorecard
10
Customer satisfaction
10
Dienstleistungsqualität
10
Hotel performance
10
Kundenzufriedenheit
10
Service quality
10
Taiwan
10
Performance
8
Performance evaluation
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Beziehungsmarketing
7
Hospital
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Krankenhaus
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Benchmarking
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China
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Efficiency
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Gastgewerbe
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Hospitality
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Hospitality industry
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Lieferkette
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Supply chain
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Data envelopment analysis (DEA)
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Assaf, A. Georges
2
Josiassen, Alexander
2
Alcántara-Pilar, Juan Miguel
1
Babalola, Mayowa T.
1
Barrio-García, Salvador del
1
Cheng, Bao
1
Crespo-Almendros, Esmeralda
1
Cvelbar, Ljubica Knezevic
1
Cvelbar, Ljubica Knežević
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Dong, Yun
1
Garba, Omale A.
1
Guo, Gongxing
1
Guo, Liang
1
Hodari, Demian
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Kobinah, Thomas
1
Li, Pei-chi
1
Peng, Yan
1
Porcu, Lucia
1
Qu, Yuanmei Elly
1
Ren, Shuang
1
Turner, Michael J.
1
Way, Sean A.
1
Witteman, Wiarda
1
Woo, Linda
1
Wu, Shwu-ing
1
Zhou, Xing
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International journal of hospitality management
Omega : the international journal of management science
Industrial marketing management : the international journal for industrial and high-tech firms
16
The journal of business & industrial marketing
13
Journal of business research : JBR
7
International journal of electronic customer relationship management : IJECRM
5
Journal of retailing and consumer services
5
GfK marketing intelligence review : Marketingforschung für die Praxis
4
Cogent business & management
3
Journal of strategic marketing
3
Journal of the Academy of Marketing Science
3
Marketing letters : a journal of research in marketing
3
The service industries journal
3
Economic research
2
Edition Sozialwirtschaft
2
Information systems and e-business management : ISeB
2
International journal of business performance management
2
International journal of contemporary hospitality management
2
International journal of enterprise network management : IJENM
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production research
2
International journal of quality and service sciences
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal for international business and entrepreneurship development
2
Journal of business ethics : JOBE
2
Journal of business-to-business marketing
2
Journal of marketing
2
Journal of marketing management : MM
2
Operations management research : OMR ; advancing practice through theory
2
SpringerLink / Bücher
2
Strategic change : SC ; briefings in entrepreneurial finance
2
The journal of brand management : an international journal
2
The journal of services marketing
2
Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
2
Abacus : a journal of accounting, finance and business studies
1
Achieving excellence in stakeholder management
1
Advances in hospitality and leisure
1
Asian journal of accounting & governance
1
Benchmarking : an international journal
1
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ECONIS (ZBW)
7
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1
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
Saved in:
3
Negative workplace gossip : its impact on customer service performance and moderating roles of trait mindfulness and forgiveness
Babalola, Mayowa T.
;
Ren, Shuang
;
Kobinah, Thomas
;
Qu, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 136-143
Persistent link: https://www.econbiz.de/10012058666
Saved in:
4
Hotel property performance : the role of strategic management accounting
Turner, Michael J.
;
Way, Sean A.
;
Hodari, Demian
; …
- In:
International journal of hospitality management
63
(
2017
),
pp. 33-43
Persistent link: https://www.econbiz.de/10011705761
Saved in:
5
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
6
CRM and the bottom line : do all CRM dimensions affect firm performance?
Josiassen, Alexander
;
Assaf, A. Georges
;
Cvelbar, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 130-136
Persistent link: https://www.econbiz.de/10010239305
Saved in:
7
The relationships between CRM, RQ, and CLV based on different hotel preferences
Wu, Shwu-ing
;
Li, Pei-chi
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 262-271
Persistent link: https://www.econbiz.de/10008907651
Saved in:
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