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~isPartOf:"International journal of hospitality management"
~isPartOf:"Research"
~person:"Madera, Juan M."
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Diversity Management
5
Diversity management
5
Emotion
5
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Emotional labor
3
Kundenzufriedenheit
3
Arbeitsgruppe
2
Arbeitszufriedenheit
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Diversity
2
Gastgewerbe
2
Hospitality industry
2
Internal communication
2
Interne Kommunikation
2
Job satisfaction
2
Language
2
Perspective taking
2
Relationship marketing
2
Sprache
2
Team
2
Anxiety
1
Arbeitsmobilität
1
Arbeitsverhalten
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Betrieblicher Konflikt
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Betriebsklima
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Bibliometrics
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Bibliometrie
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Brand boycott
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COVID-19
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Communication
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Confidence
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Consumer behaviour
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Coronavirus
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Corporate culture
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English
11
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Madera, Juan M.
Jang, Soocheong
31
Han, Heesup
24
Mattila, Anna S.
23
Lee, Seoki
21
Wong, IpKin Anthony
17
Kim, Woo Gon
16
Singal, Manisha
16
Burmann, Christoph
15
Okumus, Fevzi
15
Köseoglu, Mehmet Ali
13
Herstatt, Cornelius
12
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
Chen, Ming-Hsiang
10
Heo, Cindy Yoonjoung
10
Law, Chun Hung Roberts
10
Miao, Li
10
Möslein, Kathrin
10
Qu, Hailin
10
Chan, Eric S. W.
9
King, Ceridwyn
9
Luu Trong Tuan
9
Pechlaner, Harald
9
Pizam, Abraham
9
Gursoy, Dogan
8
Proff, Heike
8
Reynolds, Dennis
8
Spengler, Thomas Stefan
8
Wei, Wei
8
Zanger, Cornelia
8
Altinay, Levent
7
Busser, James A.
7
Kaiser, Stephan
7
Lee, Choong-Ki
7
Ringlstetter, Max J.
7
Seo, Soobin
7
So, Kevin Kam Fung
7
Yang, Fiona X.
7
Assaf, A. Georges
6
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International journal of hospitality management
Research
International journal of contemporary hospitality management
7
Worldwide Hospitality and Tourism Themes
5
The Cornell hospitality quarterly
4
Cornell hospitality quarterly : CQ
2
International Journal of Contemporary Hospitality Management
2
Journal of business and psychology
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Diversity resistance in organizations
1
Journal of business research : JBR
1
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ECONIS (ZBW)
11
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1
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
2
Walking the talk in diversity
management
: exploring links between strategic statements,
management
practices, and external recognition
Manoharan, Ashokkumar
;
Madera, Juan M.
;
Singal, Manisha
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495089
Saved in:
3
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
4
Gender diversity in hospitality and tourism top
management
teams : a systematic review of the last 10 years
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547906
Saved in:
5
The effect of knowing a second language and experience working with non-English speakers on job performance
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1083-1089
Persistent link: https://www.econbiz.de/10009566947
Saved in:
6
Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.
;
Wang, Xingyu
;
Madera, Juan M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435921
Saved in:
7
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
8
Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey
;
Yu, Heyao
;
Beiza, Alberto
;
Madera, Juan M.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
Saved in:
9
Boycotting Asian restaurants : the effect of mortality salience, contagion name, and media exposure on boycotting
Legendre, Tiffany S.
;
Yu, Heyao
;
Ding, Anni
;
Madera, Juan M.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014227725
Saved in:
10
Hotel managers' perceived diversity climate and job satisfaction : the mediating effects of role ambiguity and conflict
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 28-34
Persistent link: https://www.econbiz.de/10010225938
Saved in:
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