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~isPartOf:"International journal of hospitality management"
~isPartOf:"The journal of services marketing"
~subject:"Emotion"
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Search: subject:"Management"
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Emotion
Beziehungsmarketing
505
Relationship marketing
505
Consumer behaviour
468
Konsumentenverhalten
468
Hotel industry
441
Hotellerie
441
Dienstleistungsqualität
370
Service quality
370
Customer satisfaction
354
Kundenzufriedenheit
354
Gastronomie
172
Restaurant industry
172
Hospitality industry
151
Gastgewerbe
149
Customer service
145
Kundenservice
145
Brand management
134
Markenführung
134
Corporate Social Responsibility
122
Corporate social responsibility
122
Arbeitsverhalten
115
Work behaviour
115
USA
112
United States
112
Arbeitszufriedenheit
101
Job satisfaction
101
Beschwerdemanagement
98
Complaint management
98
Environmental management
96
Umweltmanagement
95
Führungsstil
88
Leadership style
88
Brand image
85
Firm performance
85
Markenimage
85
Unternehmenserfolg
85
Dienstleistungssektor
83
Service industry
83
Hospital
81
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69
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Article
104
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Article in journal
104
Aufsatz in Zeitschrift
104
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English
104
Author
All
Madera, Juan M.
5
Mattila, Anna S.
5
Lee, Lindsey
4
Guchait, Priyanko
3
Han, Heesup
3
Medler-Liraz, Hana
3
Pizam, Abraham
3
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Jang, Soocheong
2
Kang, Juhee
2
Kim, Taegoo
2
Lee, Gyehee
2
Luo, Anqi
2
Miao, Li
2
Qu, Hailin
2
Ren, Shuang
2
Scott, Noel
2
Svari, Sander
2
Svensson, Göran
2
Torres, Edwin N.
2
Wang, Xingyu
2
Wang, Yao-Chin
2
Aattila, Anna S.
1
Abbott, JéAnna Lanza
1
Ahn, Jiseon
1
Al-Okaily, Nour Salah
1
Aldas-Manzano, Joaquin
1
Almanza, Barbara
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Anaya, Gerardo Joel
1
Babalola, Mayowa T.
1
Back, Ki-Joon
1
Back, Robin M.
1
Barnes, Donald C.
1
Barnett, Willy
1
Beatson, Amanda
1
Becerra, Enrique
1
Beck, Jeffrey A.
1
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Published in...
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International journal of hospitality management
The journal of services marketing
Journal of business research : JBR
96
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
72
Journal of business ethics : JOBE
63
Journal of retailing and consumer services
63
The journal of brand management : an international journal
42
Leadership & organization development journal
35
The journal of product & brand management
35
Academy of Management journal : AMJ
31
Tourism management : research, policies, practice
31
SpringerLink / Bücher
29
International journal of contemporary hospitality management
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Psychology & marketing
23
Journal of business and psychology
21
Journal of hospitality marketing & management
21
Journal of managerial psychology
21
Industrial marketing management : the international journal for industrial and high-tech firms
18
Journal of travel and tourism marketing
18
The service industries journal
18
European journal of marketing : EJM
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Cogent business & management
15
Journal of service research : JSR
15
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
15
Marketing letters : a journal of research in marketing
14
The journal of management development
14
Administrative Sciences : open access journal
13
Journal of business ethics : JBE
13
Journal of leadership & organizational studies : JLOS
13
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
13
Journal of marketing management : MM
13
Tourism management perspectives : TMP
13
European journal of marketing
12
Human relations
12
International journal of project management : the journal of The International Project Management Association
12
Journal of promotion management : innovations in planning and applied research
12
Service business
12
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ECONIS (ZBW)
104
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104
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1
Customer brand co-creation behavior and brand sincerity through CSR interactivity : the role of psychological implications in service-dominant logic
Sung, Kyongsik
;
Lee, Seoki
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482908
Saved in:
2
Consumer responses to environmental corporate social responsibility and luxury
Schill, Marie
;
Godefroit-Winkel, Delphine
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 769-780
Persistent link: https://www.econbiz.de/10013407599
Saved in:
3
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel
;
Cheung, Catherine
;
Lugosi, Peter
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
Saved in:
4
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
5
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
6
The influence of exploitative leadership on hospitality employees’ green innovative behavior : a moderated mediation model
Wang, Zhining
;
Ren, Shuang
;
Chadee, Doren
;
Sun, Chuanwei
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013327970
Saved in:
7
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
8
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
9
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
10
Enhancing teamwork in the hospitality industry : the importance of empathy
Jung, Hyojung
;
Lee, Stacy H.
;
Lim, SangGon
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439949
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