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~isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~person:"Poh Theng Loo"
~subject:"Restaurant industry"
~type_genre:"Aufsatz in Zeitschrift"
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Cognition
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Poh Theng Loo
Jang, Soocheong
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Ha, Jooyeon
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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