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~isPartOf:"International journal of hospitality management"
~person:"Adler, Howard"
~person:"Cheng, Simone"
~person:"Kim, Hyunsu"
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Beschwerdemanagement
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Complaint management
4
Dienstleistungsqualität
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Beziehungsmarketing
2
Consumer behaviour
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Customer satisfaction
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Hospitality
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Service failure
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Analysis of variance
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Bibliomentric analysis
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Brand familiarity
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Adler, Howard
Cheng, Simone
Kim, Hyunsu
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6
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Kim, Jong-hyeong
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International journal of hospitality management
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ECONIS (ZBW)
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
4
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
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