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~isPartOf:"International journal of hospitality management"
~person:"Assaf, A. Georges"
~subject:"Relationship marketing"
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Relationship marketing
Firm performance
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Unternehmenserfolg
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Hotel industry
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Hotellerie
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Beziehungsmarketing
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Führungskräfte
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Advertising
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CRM dimensions
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Complaint management
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Consumer behaviour
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Corporate Governance
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Corporate Social Responsibility
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Corporate governance
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Cost management
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Customer complaints
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Data envelopment analysis
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Dynamic frontier modelling
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Environmental management
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Hotel
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Hotel performance
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International competition
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Assaf, A. Georges
Han, Heesup
17
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Mattila, Anna S.
9
Wong, IpKin Anthony
7
Qu, Hailin
6
Kim, Wansoo
5
Ahn, Jiseon
4
Busser, James A.
4
Hwang, Jinsoo
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Lee, Choong-Ki
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Prentice, Catherine
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Ryu, Kisang
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Shulga, Lenna V.
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So, Kevin Kam Fung
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Song, Hak-jun
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Tanford, Sarah
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Torres, Edwin N.
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Yu, Jongsik
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Back, Ki-Joon
3
Bai, Billy
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
Gao, Yixing
3
Ha, Jooyeon
3
Hanks, Lydia
3
Im, Jinyoung
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Kim, Woo Gon
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Lai, Ivan K. W.
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Lee, Jin-soo
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Raab, Carola
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Tajeddini, Kayhan
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Wei, Wei
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Wu, Shwu-ing
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Xu, Xun
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Bonfanti, Angelo
2
Bonn, Mark Andrew
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Bulchand-Gidumal, Jacques
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Chen, Po-tsang
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International journal of hospitality management
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
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The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
2
CRM and the bottom line : do all CRM dimensions affect firm performance?
Josiassen, Alexander
;
Assaf, A. Georges
;
Cvelbar, …
- In:
International journal of hospitality management
36
(
2014
),
pp. 130-136
Persistent link: https://www.econbiz.de/10010239305
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