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~isPartOf:"International journal of hospitality management"
~person:"Cai, Ruiying"
~subject:"Complaint management"
~subject:"Kundenzufriedenheit"
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Complaint management
Kundenzufriedenheit
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Cai, Ruiying
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International journal of hospitality management
Journal of business research : JBR
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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The service industries journal
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Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Cai, Ruiying
;
Wang, Yao-Chin
;
Sun, Jie
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457799
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