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~isPartOf:"International journal of hospitality management"
~person:"Guchait, Priyanko"
~subject:"Betriebliches Bildungsmanagement"
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Betriebliches Bildungsmanagement
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beschwerdemanagement
6
Complaint management
6
Service recovery performance
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Error management
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Gastgewerbe
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Hospitality industry
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Emotion
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Consumer behaviour
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Emotional labor
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Hospital
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Konsumentenverhalten
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Krankenhaus
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USA
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United States
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Consumer
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Dienstleistungssektor
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Dismissal
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Employee retention
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Employer-provided training
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Error management training
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Guchait, Priyanko
Yu, Heyao
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Chang, Song
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Chen, Po-ju
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Claver Cortés, Enrique
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International journal of hospitality management
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Effectiveness of error
management
training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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