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~isPartOf:"International journal of hospitality management"
~person:"Hsu, Cathy H. C."
~person:"Qiu, Shangzhi"
~subject:"Airbnb"
~subject:"China"
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Airbnb
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Beschwerdemanagement
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Dienstleistungsqualität
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Hsu, Cathy H. C.
Qiu, Shangzhi
Sparks, Beverley
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International journal of hospitality management
Journal of travel and tourism marketing
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The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
2
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
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