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~isPartOf:"International journal of hospitality management"
~person:"Kim, Hyunsu"
~subject:"Hotellerie"
~subject:"Krankenhaus"
~subject:"Virales Marketing"
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Beschwerdemanagement
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Dienstleistungsqualität
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Kim, Hyunsu
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Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
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